When I was first setting up Lync 2010 for VoIP one of the things that really stumped me for a while was Normalisation Rules. In short these rules take human readable numbers and convert them to the standard for international calling (E.164) – its kinda like how computers take human readable DNS addresses (e.g. and converts them to IP addresses (e.g.

So how do we apply this to UK phone numbers? Continue reading

Recently we have been deploying shiny new Lync phones at work. These phones mix in with the Lync software client on our staff PCs and in some cases the phones don’t even have dial pads!

The Lync phones we are going to be using are-

The full gallery is over the page 🙂 Continue reading