SmartZone

While provisioning some new Ruckus R510 WAPs onto our SmartZone 100 (5.0.0.0.675) we’ve had a number of cases where the WAPs will reboot for their firmware update but will not proceed beyond that point. In particular the PWR and CTL lights stay lit but the radio lights do not come on at all.

Looking in Access Points > Affected WAP > More > Tunnel Diagnostics (we’re using AP tunnelling) I note errors along the lines of

ifconfig: gre1: error fetching interface information: Device not found

cat: can’t open ‘/proc/rksgre/gre1/stats’: No such file or directory
cat: can’t open ‘/proc/rksgre/gre1/cache’: No such file or directory
cat: can’t open ‘/proc/rksgre/gre1/cfg’: No such file or directory
cat: can’t open ‘/sys/kernel/debug/qca-nss-drv/stats/*’: No such file or directory

The solution thus far has been pretty simple – factory reset the WAP by pressing and holding the RESET button in the back for 6+ seconds. It’ll go through a process of about 5-10 minutes and thus far have been coming back in a functional state.