When trying to capture a Windows 8.1 (Enterprise 64bit for anyone that wants to keep track) using the System Centre Configuration Manager Capture Image ISO I kept getting the error message

Task Sequence: Image Capture Wizard has failed with the error code (0x00004005).
For more information, contact your system administrator or helpdesk operator.

The image was as normal as any other Windows 7 image that I had captured and included Office/some LOB applications. In addition I had used a powershell command to remove some of the built in Windows 8.1 apps.

As it turns out this error message was being generated by sysprep as I hadn’t removed the Windows 8 applications in the supported manner (as detailed here – http://support.microsoft.com/kb/2769827).

As a work around I decided to capture the image with the apps included and then remove them as part of the SCCM task sequence.

To see how I did this take a look at the screen shot sequence below.

VN:F [1.9.22_1171]
Thumbs up if this article helped you 🙂
Rating: +5 (from 5 votes)
Windows 8.1 SCCM sysprep fails - (0x00004005), 100% based on 5 ratings

7 Responses to Windows 8.1 SCCM sysprep fails – (0x00004005)

  • Anders says:

    Hi! I get the same error trying to capture win8.1 ENT. But I have not removed any apps or done anything really except a full update and installed office 2013.. Is there any other solution to this problem? I’ve been searching the web and most answers I find is that sysprep as been run too many times(over 3 times), but that cannot be the case here since this happend on a fresh machine and on the first time trying to run the capture seq.

  • Dan says:

    I am running into the same issue Anders mentioned. I have not removed, added any Win 8 apps nor I have updated the native ones. It still fails.

    • James Preston says:

      It’ll be worth having a div into the sysprep logs on the install affected (how I originally found this) as SCCM can get stuck in a ‘sysprep loop’ where it errors out at some point in the process so keeps sysprepping it until it hits the limit.

  • Rich Shuttleworth says:

    I am getting the same issue, when trying to take an image from an out of the box Windows 8.1 tablet, I am getting the same error at the point of SCCM running sysprep. I can run sysprep manually which works as expected and when I look for the log files I cannot access them as error access is denied is shown. the account I am using has local admin credentials.

  • s ali says:

    Hi I have Surface pro 3 with 8.1 Pro tried to do Sysprep on it and it fails.Error 3.14
    Error Message : Sysprep was not able to validate your windows installation.Review the log file at%WINDIR%\System32\Sysprep\Panther\Setupact.log for details. After resolving the issue,use Sysprep to validate your installation again.

  • R GAUT says:

    Had the same issue. Found that Skype came down with a windows update. Uninstalled Skype and the Capture went through with no problems. Thanks for the info!!

  • Matthew Palulis says:

    I’ve ran into this problem on Windows 10’s
    what I’ve done to fix this error is remove all those cartoon apps from your local admin account and rerun.
    Namely Freshpaint, PS, Duolingo, PicsArt, Wunderlist.
    after removing the above apps and other apps that can be removed then i can capture the image.
    Don’t worry once you uninstall those apps they get reinstalled right after you re-image a system.
    and once a new user logs into the system those apps come back.
    i’ve never had a problem once that happens.

    Hope this helps

Leave a Reply

Your email address will not be published.