Little bit of an interesting issue that I came across today that I thought I would share…

One of our staff was having issues working with PowerPoint 2007 which we deploy through App-V 4.6 – basically the mouse would stop working normally acting as if something else was clicking on part of display. When running PowerPoint the entire PC would have the odd mouse behaviour (Start Menu, Windows Explorer and other MS Office programs) however when running any of the other Office applications (Word/Excel) the mouse didn’t show this odd behaviour.

What we found in the end is that the staff member had recently installed a trail of SMARTBoard Notebook on his PC (we are all Promethean IWBs here) and after uninstalling that the mouse worked fine!

So I don’t know if its a App-V issue that doesn’t play well with SMARTBoard or something else but either way that is the fix that we found that works!

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3 Responses to App-V, PowerPoint 2007 and SMARTBoard Notebook

  • emiel says:

    Hi James,

    With a little adjustment to the OSD you can solve this without interfering with locally installed software or drivers.

    Add the following lines between and :

    TRUE

    Good luck!

    Emiel

    • emiel says:

      The website doesn’t allow XML coding. Should have known that 🙂

      change all dots for the right brackets and a comma with a slash like the rest of the OSD.

      Add the following lines between .VIRTUALENV. and .ENVLIST.
      .POLICIES.
      .LOCAL_INTERACTION_ALLOWED. TRUE .,LOCAL_INTERACTION_ALLOWED.
      .,POLICIES.

      Good luck!

      Emiel

      • James Preston says:

        Cheers for the pointers 🙂 Hopefully someone else will find it useful at some stage however we only use the Promethean software here.

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